Into Wellness
Into Wellness is a wellness and fitness centre located in Kirkkonummi, Finland, and an official HYROX Training Club. At Into Wellness, customers can find their own way to stay active through a wide range of gym services, group fitness classes and personal training.
Entrepreneurs Jarno and Tia Tynkkynen have built Into Wellness into a place where high-quality facilities, modern equipment and expert support come together with a warm, welcoming approach that promotes long-term wellbeing. At the heart of Into Wellness is the idea that exercise does not have to be about performance or achievement – it can simply be an inspiring part of everyday life.
A system built for a customer-focused gym
At Into Wellness, everyday operations revolve around customers, instructor-led classes and delivering a high-quality service experience. When daily operations consist of customer interactions, class management, invoicing, customer communications and marketing, the system needs to support the work rather than take time away from serving customers.
“We had quite a lot of manual work, particularly when it came to invoicing and accounts receivable. On top of that, marketing and customer communications were challenging.” — Jarno Tynkkynen / Into Wellness
Before switching to WisePlatform Gym, Into Wellness’s daily operations were burdened by several different systems, manual processes and the need to transfer information from one place to another. The need for a new gym management system arose first and foremost from a desire to provide customers with better service.
“We simply wanted to serve our customers better and give them a better experience. We wanted to avoid unnecessary errors and situations where customers have questions but nobody gets back to them.” — Jarno Tynkkynen / Into Wellness
“We simply wanted to serve our customers better
and give them a better experience.”
Jarno Tynkkynen / Into Wellness
Why WisePlatform Gym?
Into Wellness compared several alternatives, asked colleagues about their experiences and, of course, looked at pricing. However, the decision was not based on feature lists alone. WisePlatform Gym stood out as a complete solution where the technology, visual design and user experience supported the kind of impression Into Wellness wanted to create for its own customers.
“We compared different providers and what each of them offered. We also asked a lot of colleagues what they thought. And of course, we compared prices as well.” — Jarno Tynkkynen / Into Wellness
After comparing the alternatives, Into Wellness chose WisePlatform Gym. Its visual appearance was one of the things that particularly caught their attention.
“In the end, you make the decision based on feeling. I think Wise looks great visually. It immediately gave us the sense that everything was intuitive, easy to use and modern compared with, for example, the alternatives.” — Jarno Tynkkynen / Into Wellness
When the owners and team are closely involved in day-to-day operations, the role of the system becomes even more important. Into Wellness wanted a solution that would reduce the administrative workload and allow the team to focus on what matters most: their customers.
Into Wellness is an official HYROX Training Club.
“I thought the onboarding process was extremely professional and really well handled.
Everything was communicated very clearly throughout.”
Jarno Tynkkynen / Into Wellness
Continuous support from day one
Implementing a new gym management system is always a project that requires time and effort. According to Into Wellness, WiseNetwork’s onboarding process was professional, followed a clear schedule and included continuous communication.
“I thought the onboarding process was extremely professional and really well handled. Everything was communicated very clearly throughout: we had weekly communication, assignments and clear instructions on what we needed to do.” — Jarno Tynkkynen / Into Wellness
Customer support is an integral part of the WisePlatform Gym solution. It begins during onboarding and continues long after the system has gone live. A new system naturally brings plenty of new things to learn, but Into Wellness has been positively surprised by the level of support it has received.
“I have to say that I’ve been positively surprised. There have been so many different people looking after us and helping with our needs.
With previous providers, we often experienced that the cooperation was good until everything was finished or the system went live – and after that, there was complete silence. With WiseNetwork, the support has continued.” — Jarno Tynkkynen / Into Wellness
After the introduction of WisePlatform Gym, the difference quickly became visible in Into Welness’s customer experience. Through the app, classes, services and everything the gym has to offer are presented to customers more clearly and attractively.
“The app is absolutely fantastic. The classes look really good there, and it’s much easier for customers to browse them. You could say it actually encourages people to join the classes.” — Tia Tynkkynen / Into Wellness
The customer experience is not only about the workout itself, but also about how easy the service is to use. At Into Wellness, the system works in the background, reducing manual work and giving the owners more time to focus on their customers and developing the business. One example is the ability for prospective customers to complete trial visits independently.
“Previously, we didn’t even have the option for someone to do a trial visit independently and simply come in on their own. That is definitely an absolutely fantastic feature!” — Jarno Tynkkynen / Into Wellness
“The app is absolutely fantastic. The classes look really good there,
and it’s much easier for customers to browse them.”
Tia Tynkkynen / Into Wellness
A gym management system backed by real people
Into Wellness’s experience comes down to the combination of a strong product and excellent customer support. WisePlatform Gym has provided a modern, visually appealing system that makes everyday operations easier, but just as importantly, the WiseNetwork team has been there to support Into Wellness throughout the journey.
“If I had to sum up WiseNetwork’s greatest strength, I would say it really is your people. Of course, you have a great product as well. But even if you have the best product in the world, if you don’t have people who work with your customers and help them, it simply won’t work.” — Jarno Tynkkynen / Into Wellness
“If I had to sum up your (WiseNetwork’s) greatest strength,
I would say it really is your people.”
Jarno Tynkkynen / Into Wellness
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