21.08.2024 12:52
WisePlatform Gym Transformed a Struggling Daily Routine into a Seamless Experience
Fitness Center Energy is a forward-thinking and innovative player in the fitness industry. Before adopting WisePlatform Gym, both staff and customers faced challenges in their daily routines, making everyday operations, in a word, frustrating. The biggest issues stemmed from the usability of the old system, malfunctions with customer gym cards, and the system’s inability to scale with the needs of a growing gym chain.
When the time came to switch systems, the most critical factors in the decision were modern functionality, ease of use, and solving the existing problems. The company undertook an extensive evaluation, comparing a wide range of gym management systems.
"When searching for a new management system, we did a massive amount of groundwork, comparing nearly ten different options. We carefully considered every aspect to find the best possible replacement for our previous system. Based on our comparisons, we chose WiseGym. There wasn’t a single system that could truly compete with WisePlatform Gym in terms of features, capabilities, and overall functionality. In the end, the choice was obvious," recalls Niko Karhu, owner of Fitness Center Energy, reflecting on the decision made about a year ago.
Niko Karhu has been highly satisfied with WiseGym, as it has delivered the improvements they aimed to achieve with the system transition.
The owner of Kuntokeskus Energy, Niko Karhu, has been satisfied with WiseGym. It has brought the improvements that were aimed for with the system change.
Operations Have Evolved on Multiple Fronts
WisePlatform Gym has helped Fitness Center Energy improve its operations in several key areas. Many processes have become more streamlined and efficient, enhancing both customer service and the overall member experience. As a result, the company’s daily operations now run smoothly.
"One of the biggest tangible changes compared to our old system is that previously, our customers had to fill out paper membership forms when joining. This process slowed us down and led to various errors. Since transitioning to WisePlatform Gym, our customer service team’s workload has significantly lightened and become much more straightforward. There are no longer endless reminders and workarounds that can cause frustration—now, the system takes care of most tasks. It’s logical and easy to use, both for us and our customers," says Karhu.
The Best of WisePlatform Gym – Fitness Center Energy’s Top 6
Fitness Center Energy's owner, Niko Karhu, and COO, Aleksi Inkinen, have both been extremely satisfied with WisePlatform Gym. In particular, the ease of updating the website and online store, as well as the mobile app, receive repeated praise from Karhu and Inkinen. The features and functionalities that have made Fitness Center Energy's operations smoother naturally form the following top 6 list.
Updating the website and online store is extremely easy.
This is important to us, as we update our website and online store on a weekly basis. With WisePlatform Gym, this can be done effortlessly without external assistance.Seamless integration between the online store and access control.
Our customers can purchase a card or membership from the online store and, if they wish, start training immediately after their purchase. Overall, online shopping has become smoother than before, and the customer flow is now better directed through the online store. Registering as a member is easy and no longer requires handling paper forms.A versatile and user-friendly mobile app that simplifies the daily routines of both our staff and gym members.
Through the app, we can easily and quickly communicate with our customers using push notifications. For example, information about canceled group fitness classes reaches our customers very efficiently this way. The app has also improved access to our gyms—there is no longer a need for separate check-in screens at our locations, as customers can sign in through the app. The app has received a lot of positive feedback from customers of all ages. Additionally, customers can easily send us feedback through the app.Continuous development and the introduction of new features.
From our perspective, it’s fantastic that the WisePlatform Gym software is continuously updated, providing us with new features every week—without additional costs.
A dedicated intranet with the same login credentials as the rest of the WisePlatform Gym system.
Our own intranet has improved internal communication and data sharing within our company. It is always easily accessible to everyone.
Cross-access between different locations.
Fitness Center Energy currently operates five gyms in the Joensuu and Kuopio areas. We wanted to offer our members the opportunity to use services at all our locations, and WisePlatform Gym makes this easily possible.
Professional Collaboration from the Start
Working with WiseNetwork’s team has been easy from the very beginning. Initially, we were prepared for the system implementation to be a challenging process. However, despite a few unexpected hurdles along the way, everything progressed on schedule, and none of the challenges were insurmountable.
Throughout the entire implementation process, we had easy access to our dedicated project manager at WiseNetwork. During the onboarding phase, we also received hands-on training from our project manager, which made using the system much easier in the long run, as we had already gained valuable experience from the very start.
"WiseNetwork's approach reflects professionalism and a calm, composed manner. No matter the issue, they listen carefully to the customer and provide clear, step-by-step guidance. Communication with customers is also well handled—we receive regular updates on new features that have been added or are coming to the system.
Additionally, we have found the built-in instruction and video library to be an excellent and highly functional resource. The simple and clear instructions have often made our work easier, allowing us to quickly find answers to various questions.
All in all, the collaboration works exceptionally well," summarizes Karhu.
Järjestelmää täydentävät toimialakohtaiset ratkaisut, joita ovat mm. tapahtumatoimijoille ja urheiluliiketoimintaan suunnattu WisePlatform Event, kuntosaleille suunnattu WisePlatform Gym sekä golfkenttien tarpeisiin soveltuva WisePlatform Golf. Järjestelmäkokonaisuuden kehittäjänä toimii WiseNetwork Oy.
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